Shipping policy

Shipping Policy

MBM Aroma Co. currently ships orders within Canada.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during product launches, holidays, high-volume periods, or promotional events.

You will receive a confirmation email after placing your order. Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your delivery location, order size, and available shipping options.

Estimated delivery times depend on the shipping carrier and destination. Delivery estimates shown at checkout are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Canadian Shipping

We ship across Canada. Delivery times may vary for remote, rural, northern, or hard-to-reach locations.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

MBM Aroma Co. is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@mbmaromaco.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the shipping carrier, delivery timing is managed by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking number.

If you still need support, contact us at support@mbmaromaco.com with your order number and tracking details.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, leaking, defective, or if you received the wrong item, contact us immediately at support@mbmaromaco.com with your order number and clear photos of the issue.

We will review the issue and work to make it right.

Shipping Restrictions

Some fragrance products may be subject to shipping limitations depending on carrier rules, destination, or product type.

If we are unable to ship your order due to a carrier restriction, we will contact you and provide the available options.

International Shipping

At this time, MBM Aroma Co. primarily ships within Canada. International shipping may be introduced in the future.

Contact

For shipping questions, contact us at:

support@mbmaromaco.com